# How Dott uses Ada

**77%**: “By 2026, that number had climbed to 77%”

As published on [ada.cx](https://www.ada.cx/case-study/dott/), May 2026. Captured by usedby on 2026-10-05.

- Company: [Dott](https://www.usedby.ai/companies/dott.md)
- Tool: [Ada](https://www.usedby.ai/tools/ada.md)
- Industry: [Mobility & Ride-hailing](https://www.usedby.ai/companies/industry/mobility-ride-hailing.md)
- Teams: Customer Experience, Engineering
- Customer since (as the page says): In November 2024, Dott launched an Ada-powered AI agent.

## What the story says

Dott, a micromobility operator, uses an Ada-powered AI agent to handle rider support contacts in any language. It connects to Dott's backend through API automations to process refunds, check vehicles and manage trips, such as ending a ride that won't close.

Summary written by usedby from the source page, in English. The figures are those of Ada and Dott, not ours.

> By 2026, that number had climbed to 77%, driven by 25 API-powered automations connecting Ada directly to Dott's backend—handling refunds, vehicle checks, and real-time trip management without escalation.

- **62%**: “By February, automated resolution had jumped from 32% to 62%.”
- **1,000**: “Where the team could review 50 conversations manually, they can now analyze 1,000, with AI surfacing patterns, flagging inconsistencies, and separating signal from noise.”
- **25**: “By 2026, that number had climbed to 77%, driven by 25 API-powered automations connecting Ada directly to Dott's backend—handling refunds, vehicle checks, and real-time trip management without escalation.”
- **2 million**: “Dott receives approximately 2 million contacts a year.”

> Gen AI was the first massive breakthrough for CX, and MCP is the second. MCP is quality at scale, in a fraction of the time any human review could achieve.
>
> Nicolas Gorse, COO

> When your ride is done, you want it done immediately. No human agent can instantly end your ride, it’s only possible with Ada.
>
> Nicolas Gorse, COO

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 77% is printed word for word on the page, near the name of Dott.
- Checked: the passage quoted above is copied word for word from the page, near the name of Dott.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Dott uses Ada. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dott-ada · How we check: https://www.usedby.ai/methodology