# How Dovetail uses AssemblyAI

**36%** improvement in word error rate (WER)

As published on [assemblyai.com](https://www.assemblyai.com/customers/dovetail-customer-story). Captured by usedby on 2026-10-10.

- Company: [Dovetail](https://www.usedby.ai/companies/dovetail.md)
- Tool: [AssemblyAI](https://www.usedby.ai/tools/assembly-ai.md)
- Industry: [Data & Analytics](https://www.usedby.ai/companies/industry/data-analytics.md)

## The use case: how Dovetail deploys AssemblyAI

Dovetail, a customer intelligence platform, uses AssemblyAI as its preferred speech-to-text transcription provider to turn customer interviews and support calls into accurate, speaker-labeled transcripts. These transcripts feed its AI features such as summarization and contextual chat.

Summary written by usedby from the source page, in English. The figures are those of AssemblyAI and Dovetail, not ours.

> For Dovetail, this partnership meant significant results:

- **~10%**: “~10% improvement in speaker diarization (speaker labels)”

> The accuracy of transcription is critical to the value we deliver to our customers. Humans communicate in a very messy fashion.
>
> Doug Rathbone, VP of Engineering

Source: [assemblyai.com](https://www.assemblyai.com/customers/dovetail-customer-story), captured 2026-10-10.

## Other AI tools used by Dovetail

- [Intercom](https://www.usedby.ai/tools/intercom.md) — Observed

## AssemblyAI users in Data & Analytics

- [Cluely](https://www.usedby.ai/companies/cluely.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 36% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Dovetail.
- Checked: Dovetail uses AssemblyAI. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/dovetail-assembly-ai · How we check: https://www.usedby.ai/methodology