# How Dow uses Coveo

**70%** reduction in zero-result searches

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/dow), February 2026. Captured by usedby on 2026-10-09.

- Company: [Dow](https://www.usedby.ai/companies/dow.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Customer since (as the page says): In 2022, Dow worked with Coveo

## The use case: how Dow deploys Coveo

Dow uses Coveo AI-powered search across its consolidated corporate and commerce websites to help customers find products and technical content. It relies on predictive search suggestions, automatic relevance tuning and dynamic navigation, and has started a pilot of generative answering for product comparisons.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Dow, not ours.

> Following implementation, Dow observed measurable improvements across search and customer experience metrics: CXi scores improved Zero-result searches were reduced by approximately 70% Dow’s Relevance Index reached 87%, exceeding industry benchmarks

- **87%**: “Dow’s Relevance Index reached 87%, exceeding industry benchmarks”

## Other AI tools used by Dow

- [AlphaSense](https://www.usedby.ai/tools/alphasense.md) — Confirmed
- [C3 AI](https://www.usedby.ai/tools/c3-ai.md) — Observed
- [Noma Security](https://www.usedby.ai/tools/noma-security.md) — Observed
- [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) — Observed

## Coveo users in Manufacturing

- [Acuity Brands](https://www.usedby.ai/companies/acuity-brands.md) — Confirmed
- [Plex by Rockwell Automation](https://www.usedby.ai/companies/plex-by-rockwell-automation.md) — Confirmed
- [Cummins](https://www.usedby.ai/companies/cummins.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 70% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Dow.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Dow uses Coveo. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dow-coveo · How we check: https://www.usedby.ai/methodology