# How DSM uses Celonis

As published on [celonis.com](https://www.celonis.com/solutions/stories/dsm-execution-management-process-mining). Captured by usedby on 2026-11-04.

- Company: [DSM](https://www.usedby.ai/companies/dsm.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Teams: Supply Chain Excellence, Nutritional Products, Customer care

## The use case: how DSM deploys Celonis

DSM uses Celonis Execution Management System to run root-cause analysis on its Order-to-Cash process, find avoidable credit and delivery blocks, and receive alerts on orders at risk of late delivery. It is also piloting automation prototypes in SAP to remove blocks and monitors first-time-right sales orders.

Summary written by usedby from the source page, in English. The figures are those of Celonis and DSM, not ours.

> Stuck trying to fix sales orders hit by credit and delivery blocks, DSM teams were having to manually change the price, quantity, and location criteria during various phases of the O2C process.

- **10%**: “DSM decreased delivery blocks by 10% and reduced cycle times for blocked orders by several days.”
- **10%**: “Manual changes to sales orders have also dropped by 10%.”
- **42%**: “In APAC, DSM has improved its first-time-right (FTR) ratio from 18% to 42% (an increase of more than 100%) and in North America the OTIF rate grew from 84% to 90% within just six months.”

> We have significantly improved our capability to identify the best opportunities for automation to fix O2C processes and make them happen.
>
> Marc Daams, DSM Celonis Lead

Source: [celonis.com](https://www.celonis.com/solutions/stories/dsm-execution-management-process-mining), captured 2026-11-04.

## Other companies using Celonis

- [ABB](https://www.usedby.ai/companies/abb.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Alstom transport](https://www.usedby.ai/companies/alstom-transport.md) — Confirmed
- [AstraZeneca](https://www.usedby.ai/companies/astrazeneca.md) — Confirmed
- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [B3](https://www.usedby.ai/companies/b3.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-04.

- Checked: the passage quoted above is copied word for word from the page, near the name of DSM.
- Checked: DSM uses Celonis. Confirmed line. Latest check across sources: 2026-11-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dsm-celonis · How we check: https://www.usedby.ai/methodology