# How Earth Breeze uses Siena AI

**71%** Automation rate

As published on [siena.cx](https://www.siena.cx/customer-stories/earth-breeze-scaling-customer-service-with-ai), September 2025. Captured by usedby on 2026-10-27.

- Company: [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: Customer Delight

## The use case: how Earth Breeze deploys Siena AI

Earth Breeze uses Siena's AI agent to handle customer support conversations, including subscription actions like changing addresses, swapping products and cancelling subscriptions. It also uses Siena's memory feature to track emerging business issues and customer feedback.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and Earth Breeze, not ours.

> Earth Breeze set an ambitious goal: 80% automation rate. They are about to achieve it in under a year.

> Every single conversation that Siena handles with high CSAT is a conversation our team doesn't have to handle - and it's still a satisfied customer.
>
> Ginger Lamb, VP of Customer Delight at Earth Breeze

Source: [siena.cx](https://www.siena.cx/customer-stories/earth-breeze-scaling-customer-service-with-ai), captured 2026-10-27.

## Other companies using Siena AI

- [Canopy](https://www.usedby.ai/companies/canopy.md) — Confirmed
- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Dossier](https://www.usedby.ai/companies/dossier.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed
- [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 71% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Earth Breeze.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Earth Breeze uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/earth-breeze-siena-ai · How we check: https://www.usedby.ai/methodology