# How ECSI uses Replicant

**$1.5M**: “$1.5M in annual savings”

As published on [replicant.com](https://replicant.com/case-studies/ecsi). Captured by usedby on 2026-10-08.

- Company: [ECSI](https://www.usedby.ai/companies/ecsi.md)
- Tool: [Replicant](https://www.usedby.ai/tools/replicant.md)
- Teams: Customer Support

## What the story says

ECSI uses Replicant's AI agents as an automated front desk across its contact centers. The agents authenticate callers, capture intents, and resolve or route calls for tax form processing, refunds, and loan servicing, including during seasonal call spikes.

Summary written by usedby from the source page, in English. The figures are those of Replicant and ECSI, not ours.

> Last year's biggest win for us wasn't just the $1.5 million dollars we saved with automation," said Bowman. "Replicant’s AI agents were really good at showing us what we weren't doing well.

- **35k**: “35k calls automated per month”
- **40 percent**: “40 percent decrease in escalation handle times”
- **70 percent**: “70 percent faster agent response times”

> Replicant has taken seasonality out of the equation. Whether one or 10k calls, the AI agent handles them.
>
> Mike Bowman, Fmr. Director of Customer Support Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $1.5M is printed word for word on the page, near the name of ECSI.
- Checked: the passage quoted above is copied word for word from the page, near the name of ECSI.
- Checked: ECSI uses Replicant. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/ecsi-replicant · How we check: https://www.usedby.ai/methodology