# How Eddy Travels uses Rasa

**96%** NLU accuracy

As published on [rasa.com](https://rasa.com/customers/eddy-travels). Captured by usedby on 2026-10-08.

- Company: [Eddy Travels](https://www.usedby.ai/companies/eddy-travels.md)
- Tool: [Rasa](https://www.usedby.ai/tools/rasa.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)

## The use case: how Eddy Travels deploys Rasa

Eddy Travels, a Toronto travel tech startup, uses Rasa's open source platform to build and customize the NLU for its AI travel assistant. The assistant offers personalized suggestions for flights, hotels and car rentals through popular messaging apps.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Eddy Travels, not ours.

> By customizing the machine learning models, they improved the assistant’s ability to handle more complex language structures and achieved better results, reaching high accuracy as a result.

> Switching to Rasa was a great decision. It accelerated the development of our AI travel assistant and significantly improved the assistant’s ability to handle more complex phrases. We are now able to process thousands of conversations each month with 96% accuracy, which resulted in better user engagement and more searches per conversation.
>
> Edmundas Balčikonis, Co-Founder and CEO of Eddy Travels

Source: [rasa.com](https://rasa.com/customers/eddy-travels), captured 2026-10-08.

## Other companies using Rasa

- [Albert Heijn](https://www.usedby.ai/companies/albert-heijn.md) — Confirmed
- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) — Confirmed
- [Groupe IMA](https://www.usedby.ai/companies/groupe-ima.md) — Confirmed
- [Helvetia](https://www.usedby.ai/companies/helvetia.md) — Confirmed
- [JetBrains](https://www.usedby.ai/companies/jetbrains.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 96% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Eddy Travels.
- Checked: Eddy Travels uses Rasa. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/eddy-travels-rasa · How we check: https://www.usedby.ai/methodology