# How Ellucian uses Coveo

**38%** improvement in case deflection

As published on [coveo.com](https://www.coveo.com/en/resources/videos/case-study/developing-a-state-of-the-art-experience-at-ellucian). Captured by usedby on 2026-10-10.

- Company: [Ellucian](https://www.usedby.ai/companies/ellucian.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [EdTech & E-learning](https://www.usedby.ai/companies/industry/edtech-e-learning.md)

## The use case: how Ellucian deploys Coveo

Ellucian, a software and services company for higher education, uses Coveo to unify the search and digital support experience across its siloed solutions. The goal is to give customers relevant, personalized content without needing to know where it is stored.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Ellucian, not ours.

> You'll learn how Ellucian was able to enhance the ability of their customers to find the right information on their first time searching, which lead to a 38% improvement in case deflection, and a 76% decrease in searches that rendered no results.

- **76%**: “a 76% decrease in searches that rendered no results”

## Other AI tools used by Ellucian

- [Leena AI](https://www.usedby.ai/tools/leena-ai.md) — Observed

## Other companies using Coveo

- [Acuity Brands](https://www.usedby.ai/companies/acuity-brands.md) — Confirmed
- [BRP](https://www.usedby.ai/companies/brp.md) — Confirmed
- [Blackwoods](https://www.usedby.ai/companies/blackwoods.md) — Confirmed
- [Boomi](https://www.usedby.ai/companies/boomi.md) — Confirmed
- [Boston Scientific](https://www.usedby.ai/companies/boston-scientific.md) — Confirmed
- [Caleres](https://www.usedby.ai/companies/caleres.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 38% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ellucian.
- Checked: Ellucian uses Coveo. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ellucian-coveo · How we check: https://www.usedby.ai/methodology