# How Embrace Home Loans uses Regal

**60%** Increase in answer rate

As published on [regal.ai](https://www.regal.ai/case-study/embrace-home-loans). Captured by usedby on 2026-10-08.

- Company: [Embrace Home Loans](https://www.usedby.ai/companies/embrace-home-loans.md)
- Tool: [Regal](https://www.usedby.ai/tools/regal.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Loan officers

## The use case: how Embrace Home Loans deploys Regal

Embrace Home Loans uses Regal's Branded Caller ID so that outbound calls from its loan officers to borrower leads display the company's brand and are not labeled as spam. This is meant to raise answer rates and help loan officers reach borrowers faster.

Summary written by usedby from the source page, in English. The figures are those of Regal and Embrace Home Loans, not ours.

> Regal.io not only stopped calls from being labeled as spam, they helped establish trust with borrowers more quickly. With branded calling, borrowers answer more calls and are willing to talk more, allowing relationships to form faster

> Regal.io not only stopped our calls from being marked spam, they helped establish trust with borrowers more quickly. With branded calling, our answer rates increased by 60%.
>
> Luke Hardiman, Technical Sales

Source: [regal.ai](https://www.regal.ai/customers), captured 2026-10-08.

## Regal users in Banking & Mortgages

- [Figure](https://www.usedby.ai/companies/figure.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 60% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Embrace Home Loans.
- Checked: Embrace Home Loans uses Regal. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/embrace-home-loans-regal · How we check: https://www.usedby.ai/methodology