# How EmpiRx uses Balto

**50%**: “Ramp time cut by up to 50%”

As published on [balto.ai](https://www.balto.ai/case-study/how-empirx-scales-faster-and-delivers-white-glove-service-with-balto/), April 2025. Captured by usedby on 2026-10-07.

- Company: [EmpiRx](https://www.usedby.ai/companies/empirx.md)
- Tool: [Balto](https://www.usedby.ai/tools/balto.md)
- Teams: Customer Service, QA

## What the story says

EmpiRx, a pharmacy benefit manager, moved its customer service in-house and uses Balto to guide agents in real time on inbound calls, summarize calls, and help QA leaders find and review escalated calls.

Summary written by usedby from the source page, in English. The figures are those of Balto and EmpiRx, not ours.

> Ramp time cut by up to 50%: New hires went from 6–8 weeks of training to just 4 weeks.

- **5–10%**: “5–10% increase in quality scores”
- **100%**: “QA teams now review 100% of escalated calls”

> Balto gave our team the structure and confidence they needed,
>
> Ken Monroe, VP of Customer Service

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is printed word for word on the page, near the name of EmpiRx.
- Checked: the passage quoted above is copied word for word from the page, near the name of EmpiRx.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: EmpiRx uses Balto. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/empirx-balto · How we check: https://www.usedby.ai/methodology