# How Endress+Hauser uses Agentforce

**30%**: “they project a 30% productivity gain for its service team”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/endress-and-hauser/). Captured by usedby on 2026-11-14.

- Company: [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: Customer Service, Sales

## The use case: how Endress+Hauser deploys Agentforce

Endress+Hauser uses Agentforce as a chat agent in its customer service portal that searches knowledge articles and technical manuals to answer customer questions and schedule callbacks with service engineers. It also plans a sales assistant inside Sales Cloud.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Endress+Hauser, not ours.

> With Agentforce, Endress+Hauser expects to handle 50% of customer service inquiries — around 47,500 cases yearly — autonomously and they project a 30% productivity gain for its service team.

- **95,000**: “Each year, Endress+Hauser handles more than 95,000 support cases, with 51% of daily inquiries coming in by phone — many involving highly specific technical questions.”

> With Agentforce, we can give customers better information from the start. It makes us much better at supporting them from the beginning.
>
> Drew Barss, Director, Lifetime Services Processes & Systems

Source: [salesforce.com](https://www.salesforce.com/customer-stories/endress-and-hauser/), captured 2026-11-14.

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Engie](https://www.usedby.ai/companies/engie.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 30% is printed word for word on the page, near the name of Endress+Hauser.
- Checked: the passage quoted above is copied word for word from the page, near the name of Endress+Hauser.
- Checked: Endress+Hauser uses Agentforce. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/endress-hauser-agentforce · How we check: https://www.usedby.ai/methodology