# How Endy uses Ada

**10,000**: “the Endy brand received 10,000 fewer tickets to live agents during November and December”

As published on [ada.cx](https://www.ada.cx/case-study/endy/), May 2026. Captured by usedby on 2026-10-11.

- Company: [Endy](https://www.usedby.ai/companies/endy.md)
- Tool: [Ada](https://www.usedby.ai/tools/ada.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Experience, CX AI & Automation, QA

## What the story says

Endy uses Ada's AI agent to automatically resolve customer interactions over messaging and email across its three brands (Endy, Casper and Hush). The agent runs multi-step Playbooks such as address changes and cancellations, which it completes end to end.

Summary written by usedby from the source page, in English. The figures are those of Ada and Endy, not ours.

> Year over year, the Endy brand received 10,000 fewer tickets to live agents during November and December, freeing the team to focus on the complex, high-stakes issues that genuinely need a human touch.

- **85%**: “85% automated resolution rate”
- **20 percentage points**: “Our automated resolution rate has increased by 20 percentage points since I first onboarded.”

> Ada's team brought a level of expertise that genuinely changed how I think about our workflows, and ultimately, how we shaped our strategy. The collaboration has been exceptional.
>
> Huda Shaalan, Team Lead, CX AI & Automation

Source: [ada.cx](https://www.ada.cx/case-study/endy/), captured 2026-10-11.

## What usedby checked

We compared the story with its live page on 2026-10-11.

- Checked: the figure 10,000 is printed word for word on the page, near the name of Endy.
- Checked: the passage quoted above is copied word for word from the page, near the name of Endy.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Endy uses Ada. Confirmed line. Latest check across sources: 2026-10-11.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/endy-ada · How we check: https://www.usedby.ai/methodology