# How Entrata uses New Relic

**99.7%** reduction in daily error rate

As published on [newrelic.com](https://newrelic.com/customers/entrata). Captured by usedby on 2026-11-13.

- Company: [Entrata](https://www.usedby.ai/companies/entrata.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Industry: [PropTech & Management](https://www.usedby.ai/companies/industry/proptech-management.md)
- Teams: Engineering

## The use case: how Entrata deploys New Relic

Entrata, a property management software company, used New Relic instrumentation to gain visibility into its applications and infrastructure for a migration to AWS. It now uses synthetic monitoring, APM and custom instrumentation to detect and resolve incidents and to find product improvements.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Entrata, not ours.

> We finalized our cloud migration in seven months, and the primary thing we used to give us line of sight was New Relic instrumentation.

- **88%**: “Since October, Entrata has reduced their daily error rate by 88%—to just 0.6%—for a company that generates millions of reports per day, that improvement has a dramatic impact.”
- **1.68%**: “When viewing lists of apartment amenities, the percentage of people experiencing a database duration of more than three seconds decreased from 9.29% to 1.68%—resulting in a smoother user experience.”

> New Relic gave us the line of sight we needed to drive a successful cloud migration.
>
> Jason Johnson, Head of Cloud

Source: [newrelic.com](https://newrelic.com/customers/entrata), captured 2026-11-13.

## Other AI tools used by Entrata

- [Sanas](https://www.usedby.ai/tools/sanas.md) — Confirmed

## New Relic users in PropTech & Management

- [REA Group](https://www.usedby.ai/companies/rea-group.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 99.7% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Entrata.
- Checked: Entrata uses New Relic. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/entrata-new-relic · How we check: https://www.usedby.ai/methodology