# How Equinox uses Agentforce

As published on [salesforce.com](https://www.salesforce.com/customer-stories/equinox/). Captured by usedby on 2026-11-14.

- Company: [Equinox](https://www.usedby.ai/companies/equinox.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Sports & Fitness](https://www.usedby.ai/companies/industry/sports-fitness.md)

## The use case: how Equinox deploys Agentforce

Equinox uses Agentforce AI agents to engage prospective members and support existing ones around the clock. One agent nurtures inbound leads, answers questions and books club tours, while another answers member questions in the Equinox+ app and hands off complex requests to employees.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Equinox, not ours.

> Quin, their AI SDR agent, nurtures inbound leads, answers questions, and books club tours, while a member support agent provides instant, accurate answers inside the Equinox+ app.

- **10 weeks**: “Deep collaboration with Salesforce teams before, during, and after deployment delivered production-ready agents in 10 weeks and even faster time to value.”

## Other AI tools used by Equinox

- [FloQast](https://www.usedby.ai/tools/floqast.md) — Confirmed
- [Netomi](https://www.usedby.ai/tools/netomi.md) — Observed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the passage quoted above is copied word for word from the page, near the name of Equinox.
- Checked: Equinox uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/equinox-group-agentforce · How we check: https://www.usedby.ai/methodology