# How Ericsson uses Glean

**nearly 3,000 agents**: “employees have created nearly 3,000 agents supporting service delivery, customer support, network operations, and everyday productivity”

As published on [glean.com](https://www.glean.com/resources/customer-stories/ericsson). Captured by usedby on 2026-10-07.

- Company: [Ericsson](https://www.usedby.ai/companies/ericsson.md)
- Tool: [Glean](https://www.usedby.ai/tools/glean.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Engineering, HR, Service Delivery, Customer Support, Network Operations

## What the story says

Ericsson uses Glean as a secure enterprise knowledge and AI platform across the company, supporting use cases from HR assistants to engineering copilots for troubleshooting. Employees build and publish agents under a tiered governance and approval model.

Summary written by usedby from the source page, in English. The figures are those of Glean and Ericsson, not ours.

> To avoid uncontrolled agent sprawl, Ericsson has developed a tiered governance model. Individuals can freely build and publish personal agents, but anything intended for departmental or company‑wide use must go through a moderation and approval process within the relevant business unit.

- **over 20,000**: “Investing heavily in AI education through programs like an “AI driver’s license” and critical skills paths, they have already trained over 20,000 employees.”

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure nearly 3,000 agents is printed word for word on the page, near the name of Ericsson.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ericsson.
- Checked: Ericsson uses Glean. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ericsson-glean · How we check: https://www.usedby.ai/methodology