# How Ethos uses Regal

**100%** Outreach on failed payments

As published on [regal.ai](https://www.regal.ai/case-study/ethos). Captured by usedby on 2026-10-08.

- Company: [Ethos](https://www.usedby.ai/companies/ethos.md)
- Tool: [Regal](https://www.usedby.ai/tools/regal.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Sales

## The use case: how Ethos deploys Regal

Ethos uses Regal's AI phone agents to handle outreach on failed insurance payments. The agents make calls, handle objections, and take payments, replacing manual follow-up by sales reps.

Summary written by usedby from the source page, in English. The figures are those of Regal and Ethos, not ours.

> Ethos now automates the entire failed payment process - making calls, managing objections, and even taking payments.

- **99%**: “99% Customer Satisfaction”

> Regal’s AI Phone Agent has been a game-changer. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.
>
> James Hummer, VP of Sales

Source: [regal.ai](https://www.regal.ai/customers), captured 2026-10-08.

## Other AI tools used by Ethos

- [Balto](https://www.usedby.ai/tools/balto.md) — Observed
- [GetCrux](https://www.usedby.ai/tools/getcrux.md) — Observed

## Regal users in Insurance & InsurTech

- [Healthbird](https://www.usedby.ai/companies/healthbird.md) — Confirmed
- [Mutual of Omaha](https://www.usedby.ai/companies/mutual-of-omaha.md) — Confirmed
- [AAA](https://www.usedby.ai/companies/aaa.md) — Observed
- [Embrace Pet Insurance](https://www.usedby.ai/companies/embrace-pet-insurance.md) — Observed
- [Fidelity Life](https://www.usedby.ai/companies/fidelity-life.md) — Observed
- [Marilyn Todd Insurance](https://www.usedby.ai/companies/marilyn-todd-insurance.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 100% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ethos.
- Checked: Ethos uses Regal. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/ethos-regal · How we check: https://www.usedby.ai/methodology