# How Eucalyptus uses Lorikeet

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-eucalyptus-improved-operationally-with-topics). Captured by usedby on 2026-10-08.

- Company: [Eucalyptus](https://www.usedby.ai/companies/eucalyptus.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Teams: Operations

## What the story says

Eucalyptus, a digital health provider, uses Lorikeet's Topics feature to scan historical support interactions, surface common trends and volume drivers, and spot tickets the AI is not yet trained to handle. This helps the operations team decide where to scale support with AI.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Eucalyptus, not ours.

> Unmatched Topics, in particular, helped uncover issues earlier and lead to faster resolution. For example, Eucalyptus identified an issue customers faced when applying a new discount code. By spotting this pattern early, they were able to resolve the underlying problem and send proactive communications to affected customers.

> Lorikeet’s triaging capabilities mean urgent medical questions are escalated to clinicians and dealt with quickly. This gives us the confidence to scale our healthcare offering safely. The uplift in patient satisfaction is icing on the cake.
>
> Estelle Berton, Operations Lead

> Without Lorikeet we would have been overwhelmed with enquiries - and our patients would have been waiting hours for critical information.
>
> Simon Baume, Chief Operating Officer

> We're delivering faster, more efficient support to our patients like never before, with no compromise to patient experience.
>
> Simon Baume, Chief Operating Officer

> This ensures we're addressing the most impactful issues for our patients – all the while continuing to scale quality support with AI.
>
> Stella Marissa, Operations at Eucalyptus

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Eucalyptus.
- Checked: Eucalyptus uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/eucalyptus-lorikeet-2 · How we check: https://www.usedby.ai/methodology