# How Eucalyptus uses Lorikeet

**90 seconds**: “patients get a response from Lorikeet within 90 seconds”

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-eucalyptus-use-lorikeet-to-deliver-healthcare-support-that-puts-patients-first). Captured by usedby on 2026-10-08.

- Company: [Eucalyptus](https://www.usedby.ai/companies/eucalyptus.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Teams: Customer Support

## What the story says

Eucalyptus, a digital health provider, uses Lorikeet's AI agent to handle patient support conversations across its digital clinics. It was adopted to speed up responses as a growing patient base stretched the existing support team.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Eucalyptus, not ours.

> Scaling at this pace stretched the capacity of the existing team - median first response times often sat at over 20 hours.

- **20 hours**: “median first response times often sat at over 20 hours”

> Lorikeet’s triaging capabilities mean urgent medical questions are escalated to clinicians and dealt with quickly. This gives us the confidence to scale our healthcare offering safely. The uplift in patient satisfaction is icing on the cake.
>
> Estelle Berton, Operations Lead

> Without Lorikeet we would have been overwhelmed with enquiries - and our patients would have been waiting hours for critical information.
>
> Simon Baume, Chief Operating Officer

> We're delivering faster, more efficient support to our patients like never before, with no compromise to patient experience.
>
> Simon Baume, Chief Operating Officer

> This ensures we're addressing the most impactful issues for our patients – all the while continuing to scale quality support with AI.
>
> Stella Marissa, Operations at Eucalyptus

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 90 seconds is printed word for word on the page, near the name of Eucalyptus.
- Checked: the passage quoted above is copied word for word from the page, near the name of Eucalyptus.
- Checked: Eucalyptus uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/eucalyptus-lorikeet · How we check: https://www.usedby.ai/methodology