# How Evara Health uses Talkdesk

**98%**: “↓ 98% in wait time”

As published on [talkdesk.com](https://www.talkdesk.com/customers/evara-health/). Captured by usedby on 2026-10-09.

- Company: [Evara Health](https://www.usedby.ai/companies/evara-health.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)

## What the story says

Evara Health, a federally qualified health center, uses Talkdesk's Autopilot and Customer Experience Automation, integrated with Epic EHR, to automate patient calls. Patients can reschedule, cancel and book appointments without speaking to an agent, leaving human agents to handle more complex issues.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Evara Health, not ours.

> Previously, patients faced wait times ranging from 20 to 60 minutes to connect with an agent. With Talkdesk Autopilot™, these wait times have been drastically reduced, enhancing accessibility and overall satisfaction by nearly 120%.

- **45%**: “Evara Health now efficiently manages 45% of its call volume through automated systems.”
- **120%**: “With Talkdesk Autopilot™, these wait times have been drastically reduced, enhancing accessibility and overall satisfaction by nearly 120%.”

> We did a much deeper dive with our integration with Epic, and we were able to have patients reschedule, cancel, and make new appointments without ever having to talk to an agent.
>
> Howard Rubin, Chief Information Officer at Evara Health

Source: [talkdesk.com](https://www.talkdesk.com/customers/evara-health/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 98% is printed word for word on the page, near the name of Evara Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Evara Health.
- Checked: Evara Health uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/evara-health-talkdesk · How we check: https://www.usedby.ai/methodology