# How Evergreen Waste Management uses Tidio

**20%** increase in resolution rate

As published on [tidio.com](https://www.tidio.com/customers/evergreen-waste-management/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Evergreen Waste Management](https://www.usedby.ai/companies/evergreen-waste-management.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech.md)

## The use case: how Evergreen Waste Management deploys Tidio

Evergreen Waste Management uses Tidio's automated flows and the Lyro AI Agent on its website to answer common customer questions about services such as bulk pickups, reducing repetitive phone inquiries. Flows handle predictable questions, Lyro handles more varied ones, and human agents take specialized cases.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Evergreen Waste Management, not ours.

> Within just 30 days of implementing Tidio, Evergreen Waste Management saw remarkable improvements:

- **4,536**: “4,536 customer messages handled by Lyro”
- **75,392**: “75,392 automated flow executions processed”

> We have a lot of people that come to our website, and they ask the simplest questions that are already on our website. They want to know about metal pickups, bulk pickups, and we'll get a lot of calls. We were trying to get the chatbot so that we could counteract some of those calls.
>
> Saran Harry, Social Media Coordinator at Evergreen Waste Management

Source: [tidio.com](https://www.tidio.com/customers/evergreen-waste-management/), captured 2026-10-09.

## Other companies using Tidio

- [ADT Security](https://www.usedby.ai/companies/adt-security.md) — Confirmed
- [Adjoe](https://www.usedby.ai/companies/adjoe.md) — Confirmed
- [Axioma](https://www.usedby.ai/companies/axioma.md) — Confirmed
- [Bella Sante](https://www.usedby.ai/companies/bella-sante.md) — Confirmed
- [Blue Bombers](https://www.usedby.ai/companies/blue-bombers.md) — Confirmed
- [Borrowell](https://www.usedby.ai/companies/borrowell.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 20% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Evergreen Waste Management.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Evergreen Waste Management uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/evergreen-waste-management-tidio · How we check: https://www.usedby.ai/methodology