# How Everise uses Retell AI

**600 man hours**: “Since most caller issues were solved without needing to transfer the call, 600 man hours were saved.”

As published on [retellai.com](https://www.retellai.com/case-study/how-everise-contained-65-of-internal-service-desk-tickets-with-retell-ai). Captured by usedby on 2026-10-09.

- Company: [Everise](https://www.usedby.ai/companies/everise.md)
- Tool: [Retell AI](https://www.usedby.ai/tools/retell-ai.md)
- Teams: Internal IT service desk

## What the story says

Everise piloted Retell AI voice agents in its internal global IT service desk to replace a legacy IVR. The agents identify callers through Workday, recognize their intent, check and create tickets in ServiceNow, and resolve issues without transferring to a human agent where possible.

Summary written by usedby from the source page, in English. The figures are those of Retell AI and Everise, not ours.

> The bot solved 65% of caller issues without needing to transfer the call to a human agent for further assistance.

- **65%**: “The bot solved 65% of caller issues without needing to transfer the call to a human agent for further assistance.”
- **5-6 minutes to zero**: “\*call wait time reduced from 5-6 minutes to zero‍”

> We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.
>
> Saurabh Sodhani, SVP of Digital Transformation, Everise

Source: [retellai.com](https://www.retellai.com/case-study/how-everise-contained-65-of-internal-service-desk-tickets-with-retell-ai), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 600 man hours is printed word for word on the page, near the name of Everise.
- Checked: the passage quoted above is copied word for word from the page, near the name of Everise.
- Checked: Everise uses Retell AI. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/everise-retell-ai · How we check: https://www.usedby.ai/methodology