# How Everlane uses Kustomer

**25%**: “25% in time savings by eliminating unnecessary steps.”

As published on [kustomer.com](https://www.kustomer.com/customers/everlane/). Captured by usedby on 2026-10-09.

- Company: [Everlane](https://www.usedby.ai/companies/everlane.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Customer Experience

## What the story says

Everlane, a sustainable fashion brand, moved its customer experience operations from Zendesk to Kustomer for live chat and email support, using the customer Timeline integrated with its order management system, a Knowledge Base, AI-driven live chat automation, and Tasks for escalated requests and manual workflows.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Everlane, not ours.

> Everlane is also leveraging AI from Kustomer to automate its live chat service and remove the more simplistic and straight forward customer inquiries from requiring live agent support. In fact, Everlane has measured a 4X increase in live service deflection by adding AI to its self-service approach.

- **4X**: “Everlane has measured a 4X increase in live service deflection by adding AI to its self-service approach.”

> Our agents love Kustomer,” Julison shares. “The view of the customer is much more holistic thanks to the Kustomer Timeline.
>
> Ashley Julison, Senior CX Specialist

Source: [kustomer.com](https://www.kustomer.com/customers/everlane/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 25% is printed word for word on the page, near the name of Everlane.
- Checked: the passage quoted above is copied word for word from the page, near the name of Everlane.
- Checked: Everlane uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/everlane-kustomer · How we check: https://www.usedby.ai/methodology