# How F5 uses Coveo

**$150,000+**: “$150,000+ saved by deflecting unnecessary support requests”

As published on [coveo.com](https://www.coveo.com/en/resources/videos/case-study/f5-coveo-genai-salesforce). Captured by usedby on 2026-10-09.

- Company: [F5](https://www.usedby.ai/companies/f5.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Teams: Customer Support, Support agents

## What the story says

F5 uses Coveo to unify search across its web properties and, since joining Coveo's generative AI design partner program, to deliver generative answers on its customer-facing platforms and internal CRM within its Salesforce ecosystem. The answers help customers self-serve and help support agents handle complex cases.

Summary written by usedby from the source page, in English. The figures are those of Coveo and F5, not ours.

> 11% increase in self-service resolution, reducing support case volume $150,000+ saved by deflecting unnecessary support requests

- **11%**: “11% increase in self-service resolution, reducing support case volume”

> What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.
>
> Laurel Poertner, Senior Director, Digital Services

Source: [coveo.com](https://www.coveo.com/en), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure $150,000+ is printed word for word on the page, near the name of F5.
- Checked: the passage quoted above is copied word for word from the page, near the name of F5.
- Checked: F5 uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/f5-coveo-2 · How we check: https://www.usedby.ai/methodology