# How F5 uses Coveo

As published on [coveo.com](https://www.coveo.com/en/resources/videos/case-study/f5-surpasses-self-service-benchmarks). Captured by usedby on 2026-10-09.

- Company: [F5](https://www.usedby.ai/companies/f5.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)

## What the story says

F5 uses Coveo AI for search and personalization across seven platforms and use cases, including its corporate website, global support hub, and product engineering content. The goal is to help customers and employees find relevant information with less effort.

Summary written by usedby from the source page, in English. The figures are those of Coveo and F5, not ours.

> With Kavell's artificial intelligence supporting our transformation, we've been able to surpass goals we set across the organization. Including visitors finding relevant results, CSAT surveys, content confidence, reduced customer and employee effort, and increased adoption.

> What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.
>
> Laurel Poertner, Senior Director, Digital Services

Source: [coveo.com](https://www.coveo.com/en), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of F5.
- Checked: F5 uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/f5-coveo · How we check: https://www.usedby.ai/methodology