# How Faire uses Decagon

As published on [decagon.ai](https://decagon.ai/case-studies/faire), September 2026. Captured by usedby on 2026-10-07.

- Company: [Faire](https://www.usedby.ai/companies/faire.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [Marketplace](https://www.usedby.ai/companies/industry/marketplace.md)
- Teams: Customer Support, Operations

## What the story says

Faire uses Decagon's AI-powered chat solution to automate repetitive customer contacts and give its support team better AI knowledge bases and processes. This frees support agents to handle more complex issues and focus on strategic work.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Faire, not ours.

> Decagon helped streamline common inquiries, freeing up support agents to handle more complex customer needs.

> Working with the Decagon team is a fantastic partnership. They are always willing to listen, implement our feedback, and move at an impressive pace. Decagon has turned our customer enablement strategy upside down, allowing us to act faster than ever on behalf of our customers while eliminating the drag on engineering and product resources.
>
> Adele Hedden, Senior Director, Head of CX and Central Operations

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Faire.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Faire uses Decagon. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/faire-decagon · How we check: https://www.usedby.ai/methodology