# How FedEx uses ServiceNow

**5 million workflows**: “FedEx now runs 5 million workflows every month on the ServiceNow AI Platform”

As published on [servicenow.com](https://www.servicenow.com/uk/customers/fedex.html). Captured by usedby on 2026-10-04.

- Company: [FedEx](https://www.usedby.ai/companies/fedex.md)
- Tool: [ServiceNow](https://www.usedby.ai/tools/servicenow.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: HR, procurement, IT, operations

## What the story says

FedEx runs workflows on the ServiceNow AI Platform across Hire to Retire, Source to Pay and Ship to Collect, replacing fragmented systems used across HR, procurement, IT and operations. It is also collaborating with ServiceNow to combine FedEx Dataworks intelligence with agentic workflows.

Summary written by usedby from the source page, in English. The figures are those of ServiceNow and FedEx, not ours.

> FedEx now runs 5 million workflows every month on the ServiceNow AI Platform across Hire to Retire, Source to Pay and Ship to Collect.

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 5 million workflows is printed word for word on the page, near the name of FedEx.
- Checked: the passage quoted above is copied word for word from the page, near the name of FedEx.
- Checked: FedEx uses ServiceNow. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/fedex-servicenow-muubfpte · How we check: https://www.usedby.ai/methodology