# How Fetch uses Forethought

**3.9x**: “In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”

As published on [forethought.ai](https://forethought.ai/case-studies/fetch-achieves-triple-roi-forethought). Captured by usedby on 2026-10-03.

- Company: [Fetch](https://www.usedby.ai/companies/fetch.md)
- Tool: [Forethought](https://www.usedby.ai/tools/forethought.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)
- Teams: Customer Support

## What the story says

Fetch, a rewards app, uses Forethought Triage to predict ticket content and send automated email responses, and deployed Forethought Solve as an AI agent named Scout to answer common customer questions and gather customer information before a live agent steps in.

Summary written by usedby from the source page, in English. The figures are those of Forethought and Fetch, not ours.

> The Fetch team was impressed by Forethought’s accuracy score and their past experience with Forethought Triage. In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.

- **93%**: “Forethought was selected after testing 93% accurate—a full 28% more accurate than the other tested competitor.”

> The thing that really blew my mind, and ultimately, the biggest reason we went with Forethought, was the very creative approach they’ve taken to create workflows.
>
> Brian Johnson, VP of Support Operations

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 3.9x is printed word for word on the page, near the name of Fetch.
- Checked: the passage quoted above is copied word for word from the page, near the name of Fetch.
- Checked: Fetch uses Forethought. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/fetch-forethought · How we check: https://www.usedby.ai/methodology