# How Figma uses Enterpret

As published on [enterpret.com](https://www.enterpret.com/customers/figma), April 2026. Captured by usedby on 2026-10-22.

- Company: [Figma](https://www.usedby.ai/companies/figma.md)
- Tool: [Enterpret](https://www.usedby.ai/tools/enterpret.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Research Ops and Insights, product, customer success, marketing, leadership, partnership teams

## The use case: how Figma deploys Enterpret

Figma's Research Ops and Insights team uses Enterpret to aggregate customer feedback from multiple channels and label it automatically, making it the single source of truth for its Voice of Customer program. Product, customer success, marketing and leadership teams use this data to inform planning and decisions.

Summary written by usedby from the source page, in English. The figures are those of Enterpret and Figma, not ours.

> “Enterpret automatically aggregated our feedback and labeled it accurately. It unlocked all of these use cases we always wanted but couldn’t attain due to bad data. Even better, we were pleasantly surprised by other use cases we weren’t expecting.”

> With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.
>
> Michael

Source: [enterpret.com](https://www.enterpret.com/customers/figma), captured 2026-10-22.

## Other AI tools used by Figma

- [Claude](https://www.usedby.ai/tools/claude.md) — Confirmed
- [Clay](https://www.usedby.ai/tools/clay.md) — Confirmed
- [Coda](https://www.usedby.ai/tools/coda.md) — Confirmed
- [Gemini](https://www.usedby.ai/tools/gemini.md) — Confirmed
- [Hex](https://www.usedby.ai/tools/hex.md) — Confirmed
- [Notion](https://www.usedby.ai/tools/notion.md) — Confirmed

## Enterpret users in DevTools & Infrastructure

- [WordPress.com](https://www.usedby.ai/companies/wordpress-com.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-22.

- Checked: the passage quoted above is copied word for word from the page, near the name of Figma.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Figma uses Enterpret. Confirmed line. Latest check across sources: 2026-10-22.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/figma-enterpret · How we check: https://www.usedby.ai/methodology