# How Figma uses Hex

**20 minutes**: “Enabled researchers to launch surveys and build reporting in 20 minutes instead of days”

As published on [hex.tech](https://hex.tech/customers/figma/), February 2026. Captured by usedby on 2026-10-09.

- Company: [Figma](https://www.usedby.ai/companies/figma.md)
- Tool: [Hex](https://www.usedby.ai/tools/hex.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Research, Data Science

## What the story says

Figma's Research team uses Hex's Notebook Agent to build live NPS and Product Health dashboards from survey data that flows through Snowflake and dbt. Researchers build reusable components, reports and dashboards, and weekly summaries are pushed to Slack.

Summary written by usedby from the source page, in English. The figures are those of Hex and Figma, not ours.

> Rie used Hex's Notebook Agent to compress the learning curve from weeks to hours, focusing on strategy instead of syntax.

- **2M+**: “Enabled the team to track 2M+ data points across NPS and product health programs”
- **10+**: “Built a reusable component that can feed 10+ dashboards”

> Without Hex’s experiential layer, these programs couldn't take flight — no matter how good the data was.
>
> Rie McGwier, AI Insights Researcher

Source: [hex.tech](https://hex.tech/customers/figma/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 20 minutes is printed word for word on the page, near the name of Figma.
- Checked: the passage quoted above is copied word for word from the page, near the name of Figma.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Figma uses Hex. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/figma-hex · How we check: https://www.usedby.ai/methodology