# How Figma uses Notion

As published on [notion.com](https://www.notion.com/customers/figma), March 2020. Captured by usedby on 2026-10-13.

- Company: [Figma](https://www.usedby.ai/companies/figma.md)
- Tool: [Notion](https://www.usedby.ai/tools/notion.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: product, operations, HR, customer support

## What the story says

Figma uses Notion as an internal wiki and knowledge base covering company information and policies, and its customer-support team keeps a database of saved replies to common questions. Each team sets up its own top-level page and workflow within a shared workspace.

Summary written by usedby from the source page, in English. The figures are those of Notion and Figma, not ours.

> When a customer has a question, the customer-support team searches Notion to find the answer. Saved replies to common questions are catalogued in a Notion database. Answers are tagged by topic and can even link to related answers to provide additional context.

> As more people join, they ask more specific questions. If we constantly add to The Figmanual, Notion can easily grow with us. It’s not something we have to rebuild every year
>
> Marie Szuts, Head of People Ops

Source: [notion.com](https://www.notion.com/customers/figma), captured 2026-10-13.

## What usedby checked

We compared the story with its live page on 2026-10-13.

- Checked: the passage quoted above is copied word for word from the page, near the name of Figma.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Figma uses Notion. Confirmed line. Latest check across sources: 2026-10-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/figma-notion · How we check: https://www.usedby.ai/methodology