# How Finch uses Pylon

**~20 hours per week**: “~20 hours per week saved across teams on context switching and manual research”

As published on [usepylon.com](https://www.usepylon.com/case-study/finch). Captured by usedby on 2026-10-08.

- Company: [Finch](https://www.usedby.ai/companies/finch.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Teams: support, customer success, implementation

## What the story says

Finch replaced its separate Zendesk support and Catalyst customer success tools with Pylon as a single platform. It uses Pylon for Slack-based and portal support, account intelligence drawn from customer touchpoints, and implementation workflows.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Finch, not ours.

> Pylon's Account Intelligence transformed how Finch manages their enterprise customer base. The team can now prompt the system for immediate account intelligence instead of manually gathering information across multiple systems.

- **1 day**: “1 day faster issue resolution through unified customer context”
- **12 team members**: “The unified platform now supports over 12 team members across support, customer success, and implementation functions”

> The biggest win is consolidating everything into one home that's easily accessible for everybody. We eliminated the need to build and maintain integrations between multiple systems, and now we have one source of data for all our visualization and reporting tools. It's made us faster, more efficient, and delivers a better experience for our customers.
>
> Sam Gurdus, VP of Customer Success

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure ~20 hours per week is printed word for word on the page, near the name of Finch.
- Checked: the passage quoted above is copied word for word from the page, near the name of Finch.
- Checked: Finch uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/finch-pylon · How we check: https://www.usedby.ai/methodology