# How Finn uses Yuma

**90%**: “cut average resolution times by 90%”

As published on [yuma.ai](https://yuma.ai/case-studies/how-finn-europes-leading-car-subscription-platform-automated-45-of-b2b-cx-tickets-and-cut-resolution-times-by-90-with-yuma-ai), July 2025. Captured by usedby on 2026-10-05.

- Company: [Finn](https://www.usedby.ai/companies/finn.md)
- Tool: [Yuma](https://www.usedby.ai/tools/yuma.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: RevOps, CX

## What the story says

FINN, a car subscription platform, uses Yuma AI to automatically resolve routine B2B customer support tickets such as shipping status, billing questions and address changes. It also has the AI draft replies for agents to approve on additional tickets.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Finn, not ours.

> AI now closes routine tickets in under 20 minutes, down from the 24-plus-hour turnaround a human queue typically required.

- **45%**: “FINN used Yuma AI to automate 45% of support tickets and cut average resolution times by 90%”
- **20%**: “A further 20% reach agents with a fully drafted reply by Yuma, cutting the work to a quick review and send.”
- **85 hours**: “85 hours of agent time reclaimed each month”
- **20 minutes**: “AI now closes routine tickets in under 20 minutes, down from the 24-plus-hour turnaround a human queue typically required.”

> We went from zero to 45% full automation in three months.
>
> Alfonso Comino, VP of RevOps at FINN

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 90% is printed word for word on the page, near the name of Finn.
- Checked: the passage quoted above is copied word for word from the page, near the name of Finn.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Finn uses Yuma. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/finn-yuma · How we check: https://www.usedby.ai/methodology