# How Firewize uses Front

**23 percent**: “We now fix 23 percent of our support requests without having to go on-site.”

As published on [front.com](https://front.com/customer-stories/firewize), November 2019. Captured by usedby on 2026-11-13.

- Company: [Firewize](https://www.usedby.ai/companies/firewize.md)
- Tool: [Front](https://www.usedby.ai/tools/front.md)
- Teams: support team

## The use case: how Firewize deploys Front

Firewize, a fire protection maintenance provider, uses Front to centralize and triage customer support requests in shared conversations. This gives the team accountability and customer history so more issues can be resolved online without sending staff on-site.

Summary written by usedby from the source page, in English. The figures are those of Front and Firewize, not ours.

> We pride ourselves on being able to resolve problems without sending someone there in person. We now fix 23 percent of our support requests without having to go on-site. That’s huge for us, and even better for our customers.

> Front helps us solve problems better and faster, and it’s cheaper for us.
>
> Russ Porteous, CEO at Firewize

Source: [front.com](https://front.com/customer-stories/firewize), captured 2026-11-13.

## Other companies using Front

- [Atlas Travel & Technology Group](https://www.usedby.ai/companies/atlas-travel-technology-group.md) — Confirmed
- [Branch](https://www.usedby.ai/companies/branch-branchapp-com.md) — Confirmed
- [Echo Global Logistics](https://www.usedby.ai/companies/echo-global-logistics.md) — Confirmed
- [Empower Work](https://www.usedby.ai/companies/empower-work.md) — Confirmed
- [Essentialist](https://www.usedby.ai/companies/essentialist.md) — Confirmed
- [Flex-Tec](https://www.usedby.ai/companies/flex-tec.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 23 percent is printed word for word on the page, near the name of Firewize.
- Checked: the passage quoted above is copied word for word from the page, near the name of Firewize.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Firewize uses Front. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/firewize-front · How we check: https://www.usedby.ai/methodology