# How First Student uses Alex

**under two hours**: “Boydo reports a median now under two hours from application”

As published on [alex.com](https://www.alex.com/customer-stories/first-student-66-offers-in-10-days-with-alex), October 2026. Captured by usedby on 2026-10-28.

- Company: [First Student](https://www.usedby.ai/companies/first-student.md)
- Tool: [Alex](https://www.usedby.ai/tools/alex.md)
- Teams: HR Experience, Talent Acquisition, Candidate Experience, Area Training

## The use case: how First Student deploys Alex

First Student uses Alex to interview driver applicants right after they apply, at any hour, and to follow up with them by text through permit and testing steps until training starts. This frees candidate experience specialists to handle exceptions and personal assistance.

Summary written by usedby from the source page, in English. The figures are those of Alex and First Student, not ours.

> The pilot area had been averaging over 15 days to a first interview. Boydo reports a median now under two hours from application, with about 90 percent of candidates reached inside the first 48 hours, the window she considers decisive in this market.

- **30 percent to around 45 percent**: “In the pilot area she reports that conversion from offer to training start has gone from around 30 percent to around 45 percent.”
- **38-day average to 3 days**: “Days to complete offer are down from a 38-day average to 3 days.”
- **under 3 percent**: “Boydo reports the figure has run under 3 percent.”
- **9 minutes**: “One candidate went from application to offer in 9 minutes!”

> It’s really the follow up Alex does. It’s the consistent follow up and touch base and the way for candidates to get back in touch with us. That’s really changing the game.
>
> Renee Boydo, VP of HR Experience

Source: [alex.com](https://www.alex.com/customer-stories/first-student-66-offers-in-10-days-with-alex), captured 2026-10-28.

## Other companies using Alex

- [Akraya](https://www.usedby.ai/companies/akraya.md) — Confirmed
- [Allen Recruitment](https://www.usedby.ai/companies/allen-recruitment.md) — Confirmed
- [Atrium Hospitality](https://www.usedby.ai/companies/atrium-hospitality.md) — Confirmed
- [CFO's Domain](https://www.usedby.ai/companies/cfo-s-domain.md) — Confirmed
- [Capstone IT](https://www.usedby.ai/companies/capstone-it.md) — Confirmed
- [Mattress Firm](https://www.usedby.ai/companies/mattress-firm.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-28.

- Checked: the figure under two hours is printed word for word on the page, near the name of First Student.
- Checked: the passage quoted above is copied word for word from the page, near the name of First Student.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: First Student uses Alex. Confirmed line. Latest check across sources: 2026-10-28.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/first-student-alex · How we check: https://www.usedby.ai/methodology