# How Five9 uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/five9). Captured by usedby on 2026-10-02.

- Company: [Five9](https://www.usedby.ai/companies/five9.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)

## The use case: how Five9 deploys Deepgram

Five9 integrated Deepgram's Nova-2 speech recognition model as a speech-to-text option in its Intelligent Virtual Agent platform, IVA Studio 7. This gives its contact center customers accurate real-time transcription, especially of alphanumeric inputs in self-service interactions.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Five9, not ours.

> After switching to Deepgram in Five9 IVA Studio, a major healthcare provider doubled their user authentication rates due to improved alphanumeric transcription accuracy.

- **doubled**: “a major healthcare provider doubled their user authentication rates due to improved alphanumeric transcription accuracy”

> Deepgram's real-time transcription accuracy enables improved call resolution and higher self-service containment rates without the need for a live agent, resulting in substantial cost savings for our customers.
>
> Richard Dumas, VP AI Product Strategy at Five9

Source: [deepgram.com](https://deepgram.com/customers/five9), captured 2026-10-02.

## Other AI tools used by Five9

- [Backstory](https://www.usedby.ai/tools/backstory.md) — Confirmed
- [6sense](https://www.usedby.ai/tools/6sense.md) — Observed
- [Endor Labs](https://www.usedby.ai/tools/endor-labs.md) — Observed
- [Galileo](https://www.usedby.ai/tools/galileo.md) — Observed
- [Resemble AI](https://www.usedby.ai/tools/resemble.md) — Observed
- [Sanas](https://www.usedby.ai/tools/sanas.md) — Observed

## Deepgram users in Telecommunications

- [MaxContact](https://www.usedby.ai/companies/maxcontact.md) — Confirmed
- [Telnyx](https://www.usedby.ai/companies/telnyx.md) — Confirmed
- [Voximplant](https://www.usedby.ai/companies/voximplant.md) — Confirmed
- [Sierra](https://www.usedby.ai/companies/sierra.md) — Observed
- [Twilio](https://www.usedby.ai/companies/twilio.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of Five9.
- Checked: each number in our summary is printed on the page.
- Checked: Five9 uses Deepgram. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/five9-deepgram · How we check: https://www.usedby.ai/methodology