# How Flashfood uses Decagon

**90%+** deflection rate across all tickets

As published on [decagon.ai](https://decagon.ai/case-studies/flashfood), July 2026. Captured by usedby on 2026-10-07.

- Company: [Flashfood](https://www.usedby.ai/companies/flashfood.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [Marketplace](https://www.usedby.ai/companies/industry/marketplace.md)
- Teams: Customer Support

## The use case: how Flashfood deploys Decagon

Flashfood uses Decagon's AI chat agent to handle its customer support tickets, including complex requests such as refunds and account-specific issues through API-based workflows. The support team now spends its time analyzing customer interactions and trends rather than routine ticket management.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Flashfood, not ours.

> Decagon now handles 100% of Flashfood’s customer support tickets, and over 90% of inquiries are resolved without the need for human intervention.

> The Decagon team has been exceptional in helping us build a customer support function that can scale with our business.
>
> Jordan Schenck, President and COO

Source: [decagon.ai](https://decagon.ai/case-studies/flashfood), captured 2026-10-07.

## Decagon users in Marketplace

- [Faire](https://www.usedby.ai/companies/faire.md) — Confirmed
- [Mercado Libre](https://www.usedby.ai/companies/mercado-libre.md) — Confirmed
- [Whop](https://www.usedby.ai/companies/whop.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 90%+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Flashfood.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Flashfood uses Decagon. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/flashfood-decagon · How we check: https://www.usedby.ai/methodology