# How Fogo de Chão uses PolyAI

**100%** Guest calls answered

As published on [poly.ai](https://poly.ai/customers/fogodechao), May 2026. Captured by usedby on 2026-10-08.

- Company: [Fogo de Chão](https://www.usedby.ai/companies/fogo-de-chao.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Industry: [Restaurants & Food Services](https://www.usedby.ai/companies/industry/restaurants-food-services.md)

## The use case: how Fogo de Chão deploys PolyAI

Fogo de Chão uses PolyAI to run a 24/7 multilingual AI digital concierge, named Selma AI, that answers every guest call, handles reservations through OpenTable integration, answers guest questions and supports loyalty program enrolment. This frees restaurant staff from phone duty so they can focus on in-person hospitality.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Fogo de Chão, not ours.

> Fogo partnered with PolyAI to launch a 24/7, multilingual digital concierge that answers every call, manages reservations and guest inquiries, supports loyalty enrolment, scales during peak periods, and integrates seamlessly with OpenTable.

- **88%**: “For the first time in company history, Fogo now answers 100% of guest calls while achieving an 88% booking completion rate, a 40% loyalty sign-up rate, and a 95% guest satisfaction score.”
- **40%**: “PolyAI delivered 95% guest satisfaction and a 40% loyalty sign-up rate, with many callers interacting as if they were speaking with a live host.”
- **three hours**: “During the Mother’s Day Pilot alone, restaurants gained an average of three hours of labor per location.”

> Selma is one of the best hires we’ve ever made. She never calls out, she never misses a shift, and she’s always smiling through the phone. It’s not replacing hospitality, it enables us to be more hospitable.
>
> Carol Valdez, Director, Communications & Project Management

Source: [poly.ai](https://poly.ai/customers/fogodechao), captured 2026-10-08.

## PolyAI users in Restaurants & Food Services

- [Hawksmoor](https://www.usedby.ai/companies/hawksmoor.md) — Confirmed
- [The Melting Pot](https://www.usedby.ai/companies/the-melting-pot.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 100% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Fogo de Chão.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Fogo de Chão uses PolyAI. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/fogo-de-chao-polyai · How we check: https://www.usedby.ai/methodology