# How Four Hands uses Coveo

**26%**: “Search conversion rates increased by 26%”

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/four-hands), May 2026. Captured by usedby on 2026-10-04.

- Company: [Four Hands](https://www.usedby.ai/companies/four-hands.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Teams: Merchandising, Marketing, Product
- Customer since (as the page says): Since launching Coveo in March 2025

## What the story says

Four Hands, a wholesale furniture company, uses Coveo for AI-powered search, product recommendations, audience personalization and a merchandising hub on its ecommerce site. The merchandising team can adjust product visibility and run campaigns without developer support.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Four Hands, not ours.

> Since launching Coveo in March 2025, Four Hands has seen meaningful gains across search performance, merchandising agility, and revenue.

- **19%**: “Improved discovery and AI-driven recommendations contributed to a 19% increase in average order value.”
- **80%**: “The share of orders influenced by search grew from 74% to more than 80%, demonstrating search’s growing role in helping customers discover and purchase the right products.”
- **under 1%**: “Today, zero-result searches remain under 1%, creating a smoother and more efficient discovery experience.”

> Before, there was a lot of saying no,” says Ogden. “Now it’s: yes, we can do that, and we have the analytics to support it.
>
> Laura Ogden, Senior Digital Merchandiser

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 26% is printed word for word on the page, near the name of Four Hands.
- Checked: the passage quoted above is copied word for word from the page, near the name of Four Hands.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Four Hands uses Coveo. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/four-hands-coveo · How we check: https://www.usedby.ai/methodology