# How FrankieOne uses ThoughtSpot

**232 hours per week**: “Enabled 232 hours per week of productive analytics work by power users”

As published on [thoughtspot.com](https://www.thoughtspot.com/resources/case-study/frankieone). Captured by usedby on 2026-10-05.

- Company: [FrankieOne](https://www.usedby.ai/companies/frankieone.md)
- Tool: [ThoughtSpot](https://www.usedby.ai/tools/thoughtspot.md)
- Teams: finance, customer success, product

## What the story says

FrankieOne embeds ThoughtSpot into its customer portal so its own customers can explore onboarding performance and pass rates themselves. Internally, teams use natural language search and alerts instead of manual reporting.

Summary written by usedby from the source page, in English. The figures are those of ThoughtSpot and FrankieOne, not ours.

> FrankieOne replaced manual reporting with embedded analytics, delivering six-figure annual productivity savings internally while enabling customers to self-serve insights—reducing inbound questions and accelerating issue resolution

> The biggest win has been keeping it in the portal and having it available to our end customers. And we got that out relatively quickly.
>
> Vanessa Fierens, Senior Product Manager, KYC and Data

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 232 hours per week is printed word for word on the page, near the name of FrankieOne.
- Checked: the passage quoted above is copied word for word from the page, near the name of FrankieOne.
- Checked: FrankieOne uses ThoughtSpot. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/frankieone-thoughtspot · How we check: https://www.usedby.ai/methodology