# How FreeWheel uses BigPanda

**78%**: “78% MTTR reduction from 25 hours to 5.5 hours per incident”

As published on [bigpanda.io](https://www.bigpanda.io/customer/freewheel-case-study/), February 2023. Captured by usedby on 2026-10-07.

- Company: [FreeWheel](https://www.usedby.ai/companies/freewheel.md)
- Tool: [BigPanda](https://www.usedby.ai/tools/bigpanda.md)
- Teams: Network operations center (NOC), ITOps, L2 and L3 response teams

## What the story says

FreeWheel's network operations center uses BigPanda Alert Intelligence to clean, enrich and unify alerts from its fragmented monitoring tools into actionable alerts. It is also integrated with Jira so escalated events automatically become tickets.

Summary written by usedby from the source page, in English. The figures are those of BigPanda and FreeWheel, not ours.

> 78% MTTR reduction from 25 hours to 5.5 hours per incident is achieved by delivering high-quality, actionable incidents to response teams to help them focus on real issues related to incidents and outages.

- **90%**: “90% noise reduction eliminates the tsunami of email alerts from 15,000 to 1,500 emails.”
- **71%**: “71% compression rate further reduces low-quality alerts from 1,500 to 435 actionable alerts.”

> It was unsustainable for us to properly manage and triage those email alerts. We’re heavily reliant on tools such as Jira and Slack. And without an AIOps solution, escalating events became a challenge for the team.
>
> Michael Lorenzo, Senior Director of Operations for the Global NOC

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 78% is printed word for word on the page, near the name of FreeWheel.
- Checked: the passage quoted above is copied word for word from the page, near the name of FreeWheel.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: FreeWheel uses BigPanda. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/freewheel-bigpanda · How we check: https://www.usedby.ai/methodology