# How Fresh Clean Threads uses Siena AI

**91%** CSAT maintained across Siena and human team

As published on [siena.cx](https://www.siena.cx/customer-stories/fresh-clean-threads-csat-boost), May 2025. Captured by usedby on 2026-10-27.

- Company: [Fresh Clean Threads](https://www.usedby.ai/companies/fresh-clean-threads.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: Customer Experience

## The use case: how Fresh Clean Threads deploys Siena AI

Fresh Clean Threads, a D2C men's basics brand, uses a Siena AI agent named Taylor to automate high-volume, low-complexity Tier 1 support tickets such as order tracking, return statuses and quick product checks. This frees its BPO agents to handle more complex interactions.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and Fresh Clean Threads, not ours.

> In just weeks, Taylor was handling 18% of all incoming tickets—specifically the repetitive Tier 1 ones. These were resolved in an average of 7.3 minutes.

- **18%**: “In just weeks, Taylor was handling 18% of all incoming tickets—specifically the repetitive Tier 1 ones.”
- **7.3 minutes**: “These were resolved in an average of 7.3 minutes.”

> Now our agents are freed up to handle the higher-level work they’re really great at. And Siena’s taking care of the repetitive tasks. It’s a win on both sides.
>
> Sydney Chestler, Director of CX

Source: [siena.cx](https://www.siena.cx/customer-stories/fresh-clean-threads-csat-boost), captured 2026-10-27.

## Other companies using Siena AI

- [Canopy](https://www.usedby.ai/companies/canopy.md) — Confirmed
- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Dossier](https://www.usedby.ai/companies/dossier.md) — Confirmed
- [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 91% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Fresh Clean Threads.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Fresh Clean Threads uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/fresh-clean-threads-siena-ai · How we check: https://www.usedby.ai/methodology