# How Frontier Airlines uses Cognigy

**800K**: “800K Conversations per month via the AI Agent”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/frontier-airlines). Captured by usedby on 2026-10-02.

- Company: [Frontier Airlines](https://www.usedby.ai/companies/frontier-airlines.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)

## What the story says

Frontier Airlines uses a Cognigy-powered AI chat agent in its contact center to validate reservations, share links for changing bookings, answer baggage questions and process refunds. It hands conversations over to live agents when needed, helping the airline handle growth and peak-period demand.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Frontier Airlines, not ours.

> With the AI Agent managing customer inquiries, we saw a rise in our NPS score and a reduction in our AHTl. In fact, our average handling time is currently at its historical low, at least in the last five to six years.

> Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. Allowing us to handle the challenges of annual growth and operational fluctuations with ease.
>
> Leonardo Declich, Director CX Transformation

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 800K is printed word for word on the page, near the name of Frontier Airlines.
- Checked: the passage quoted above is copied word for word from the page, near the name of Frontier Airlines.
- Checked: Frontier Airlines uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/frontier-airlines-cognigy · How we check: https://www.usedby.ai/methodology