# How FuturHealth uses Assembled

**13,000 hours**: “saving the team over 13,000 hours annually”

As published on [assembled.com](https://www.assembled.com/case-study/futurhealth). Captured by usedby on 2026-10-08.

- Company: [FuturHealth](https://www.usedby.ai/companies/futurhealth.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Teams: Customer Experience

## What the story says

FuturHealth, a telehealth weight loss care provider, uses Assembled for workforce management, AI Copilot to help support agents draft replies, and AI Voice to handle routine inbound patient calls. It connects AI agents with workforce planning to balance AI and human support as demand shifts.

Summary written by usedby from the source page, in English. The figures are those of Assembled and FuturHealth, not ours.

> On the agent side, Copilot autosend is used on 61% of replies, reducing average handle time and saving the team over 13,000 hours annually so they can focus on more complex patient interactions.

- **14×**: “Voice AI now handles 15–20% of inbound calls, helping the team absorb a 14× increase in call volume as the business grew.”
- **61%**: “Copilot autosend is used on 61% of replies”
- **31%**: “Together, these improvements enabled 31% headcount optimization”
- **15–20%**: “Voice AI now handles 15–20% of inbound calls”

> The ability to workforce manage AI agents the same way we manage human agents is a force multiplier.
>
> Thomas O'Rear, Director, Head of Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 13,000 hours is printed word for word on the page, near the name of FuturHealth.
- Checked: the passage quoted above is copied word for word from the page, near the name of FuturHealth.
- Checked: FuturHealth uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/futurhealth-assembled · How we check: https://www.usedby.ai/methodology