# How Gallery Residential uses Zuma

**70%**: “Reduced on-site team workload by approximately 70%”

As published on [getzuma.com](https://www.getzuma.com/case-study/gallery-residential). Captured by usedby on 2026-10-27.

- Company: [Gallery Residential](https://www.usedby.ai/companies/gallery-residential.md)
- Tool: [Zuma](https://www.usedby.ai/tools/zuma.md)
- Teams: On-site leasing team, Regional Marketing

## The use case: how Gallery Residential deploys Zuma

Gallery Residential uses Zuma's AI Leasing Assistant, Kelsey, to respond to leads around the clock, handle overflow and after-hours inquiries, and nurture prospects before handing them to on-site staff for tours and closing.

Summary written by usedby from the source page, in English. The figures are those of Zuma and Gallery Residential, not ours.

> By implementing Zuma's AI Leasing Assistant, Kelsey, Gallery kept their stellar 27% conversion rate while dramatically reducing the burden on their on-site team and capturing 49.4% more leads during those crucial after-hours periods.

- **49.4%**: “Captured 49.4% of prospects during after-hours when the office was closed”
- **27%**: “Maintained 27% lead-to-tour conversion rate (matching human performance)”

## Other companies using Zuma

- [Magnolia Capital](https://www.usedby.ai/companies/magnolia-capital.md) — Confirmed
- [Unified Residential](https://www.usedby.ai/companies/unified-residential.md) — Confirmed
- [ZRS Management](https://www.usedby.ai/companies/zrs-management.md) — Confirmed
- [Certified Residential Management](https://www.usedby.ai/companies/certified-residential-management.md) — Observed
- [Raintree Partners](https://www.usedby.ai/companies/raintree-partners.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 70% is printed word for word on the page, near the name of Gallery Residential.
- Checked: the passage quoted above is copied word for word from the page, near the name of Gallery Residential.
- Checked: Gallery Residential uses Zuma. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gallery-residential-zuma · How we check: https://www.usedby.ai/methodology