# How GameBoost uses Tidio

**86%** AI resolution rate

As published on [tidio.com](https://www.tidio.com/customers/gameboost/), March 2026. Captured by usedby on 2026-10-09.

- Company: [GameBoost](https://www.usedby.ai/companies/gameboost.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Gaming & Esports](https://www.usedby.ai/companies/industry/gaming-esports.md)
- Teams: Customer Support

## The use case: how GameBoost deploys Tidio

GameBoost, a gaming services marketplace, uses Tidio's Lyro AI Agent to automatically resolve repetitive customer support questions. Lyro acts as the second line of defense after self-service articles, with complex issues escalated to the internal ticketing system.

Summary written by usedby from the source page, in English. The figures are those of Tidio and GameBoost, not ours.

> 86% AI Resolution Rate: Lyro AI successfully resolves the vast majority of customer inquiries without human intervention

- **6.8%**: “6.8% Bot Engagement Rate: Efficient customer interaction with the AI system”

> All of my customer support staff, they really miss Tidio, they love working on it because it's so fast, like it's so simple and it was a mistake to move from here to be honest. So I'm really happy.
>
> Barbara Britvić, Chief Operating Officer at GameBoost

Source: [tidio.com](https://www.tidio.com/customers/gameboost/), captured 2026-10-09.

## Tidio users in Gaming & Esports

- [Axioma](https://www.usedby.ai/companies/axioma.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 86% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of GameBoost.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: GameBoost uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gameboost-tidio · How we check: https://www.usedby.ai/methodology