# How Gant Travel uses Talkdesk

**80%**: “80% of calls answered within 60 seconds”

As published on [talkdesk.com](https://www.talkdesk.com/customers/gant-travel/). Captured by usedby on 2026-10-09.

- Company: [Gant Travel](https://www.usedby.ai/companies/gant-travel.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)

## What the story says

Gant Travel, a business travel management firm, uses Talkdesk to support travelers around the clock with a globally distributed agent workforce. It uses intelligent prioritization to route travelers in motion to high-priority queues, SMS deflection, and Salesforce-linked traveler data so agents can greet callers with personalized context.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Gant Travel, not ours.

> Intelligent prioritization automatically recognizes travelers in motion and routes them to high-priority queues, ensuring rapid response during disruptions like snowstorms or flight delays.

- **30 points**: “↑ NPS increased by 30 points”

> We answer the phone with, ‘Thanks for calling Gant Travel. Am I speaking with Alex today? Great—looks like you’re traveling to San Francisco next week. How can I help?’ That level of familiarity has changed the whole dynamic—it makes a real difference in calming customers during stressful travel moments and resolving their needs quickly.
>
> Jim Conner, Director of Operations

Source: [talkdesk.com](https://www.talkdesk.com/customers/gant-travel/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 80% is printed word for word on the page, near the name of Gant Travel.
- Checked: the passage quoted above is copied word for word from the page, near the name of Gant Travel.
- Checked: Gant Travel uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/gant-travel-talkdesk · How we check: https://www.usedby.ai/methodology