# How GE Appliances uses Agentforce

As published on [salesforce.com](https://www.salesforce.com/customer-stories/ge-appliances/). Captured by usedby on 2026-11-14.

- Company: [GE Appliances](https://www.usedby.ai/companies/ge-appliances.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Teams: Sales, Marketing, Field Service, Commerce

## The use case: how GE Appliances deploys Agentforce

GE Appliances uses Agentforce autonomous service agents to help consumers troubleshoot appliance problems and check order status, and to give technicians and reps pre-work briefs, post-work summaries, and repair or replacement recommendations. It has also built a commerce agent for Bodewell and is building a sales development agent.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and GE Appliances, not ours.

> So far, the agent has autonomously resolved over 25% of consumer requests, and GE Appliances anticipates that number to continue rising as the agent evolves.

- **seven weeks**: “they were able to implement the agent in just seven weeks with help from Neuraflash, their implementation partner.”
- **1,000**: “Over 1,000 Bodewell reps support consumers directly through Service Cloud, which stores product registration data, knowledge content, claims data, and exchange and return information.”
- **40**: “GE Appliances has 40 Agentforce use cases on the horizon, including a field service agent focused on proactive maintenance.”

> Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.
>
> Jason West, Executive Director, Commercial Strategy & Transformation, GE Appliances

Source: [salesforce.com](https://www.salesforce.com/customer-stories/ge-appliances/), captured 2026-11-14.

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the passage quoted above is copied word for word from the page, near the name of GE Appliances.
- Checked: GE Appliances uses Agentforce. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ge-appliances-agentforce · How we check: https://www.usedby.ai/methodology