# How GESOBAU uses Parloa

**66%** qualified calls resolved

As published on [parloa.com](https://www.parloa.com/customers/gesobau/), August 2026. Captured by usedby on 2026-11-14.

- Company: [GESOBAU](https://www.usedby.ai/companies/gesobau-ag.md)
- Tool: [Parloa](https://www.usedby.ai/tools/parloa.md)
- Industry: [Real Estate Assets](https://www.usedby.ai/companies/industry/real-estate-assets.md)
- Teams: Customer Service, Property Management

## The use case: how GESOBAU deploys Parloa

GESOBAU AG, a Berlin housing association, uses Parloa's voice AI agents to answer tenant phone calls around the clock. The agents identify and classify each issue, resolve it when possible, log repair requests, create tickets for permission requests, and forward emergencies to the emergency management team.

Summary written by usedby from the source page, in English. The figures are those of Parloa and GESOBAU, not ours.

> During each call, the AI agents identify the issue, classify it, and automatically resolve it when possible. They can recognize emergency situations immediately and forward them to GESOBAU AG's emergency management team with the full context of the conversation intact.

- **354**: “354 distinct issues identified and classified since launch”
- **82%**: “82% of callers identified by phone number or name and address”

> With Parloa, infinit.cx, and Datatrain by our side, we had partners who understood our goals and helped us deliver on them fast, with real, tangible improvements for our tenants in no time.
>
> Irina Herz, Head of Property Management

Source: [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03.

## Other companies using Parloa

- [ATU](https://www.usedby.ai/companies/atu.md) — Confirmed
- [AUTO1 Group](https://www.usedby.ai/companies/auto1-group.md) — Confirmed
- [Decathlon](https://www.usedby.ai/companies/decathlon.md) — Confirmed
- [HSE](https://www.usedby.ai/companies/hse.md) — Confirmed
- [MAINGAU](https://www.usedby.ai/companies/maingau.md) — Confirmed
- [OBI](https://www.usedby.ai/companies/obi.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 66% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of GESOBAU.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: GESOBAU uses Parloa. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gesobau-ag-parloa · How we check: https://www.usedby.ai/methodology