# How Getnet uses LivePerson

**74%**: “Digital now makes up 74% of the company’s support conversations”

As published on [liveperson.com](https://www.liveperson.com/resources/success-stories/getnet-business-transformation/), March 2025. Captured by usedby on 2026-10-24.

- Company: [Getnet](https://www.usedby.ai/companies/getnet.md)
- Tool: [LivePerson](https://www.usedby.ai/tools/live-person.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Service, Curation

## The use case: how Getnet deploys LivePerson

Getnet uses LivePerson's Conversational Cloud to move customer support from voice to digital channels, mainly WhatsApp. It runs virtual assistants and bot automations, summaries for agents, secure identification forms, and intent analysis to improve its bots' menus.

Summary written by usedby from the source page, in English. The figures are those of LivePerson and Getnet, not ours.

> Over the course of 11 months, Getnet’s digital channel customer service skills have also grown significantly. Digital now makes up 74% of the company’s support conversations while traditional voice channels have dropped down to 26%.

- **84 service groups**: “As of July 2024, Getnet’s Curation team has designed 17 bot automations using LivePerson to support 84 service groups and 300 human agents in the customer service team”
- **49 service categories**: “Getnet has 49 service categories that require customers to pass identification so that agents know they’re talking to the correct person.”

> Moving to LivePerson’s Conversational Cloud platform has positively impacted many areas of the business, from CSAT and NPS to overall agent productivity — and we’ve only just scratched the surface.
>
> Mariano Teixeira, Executive Superintendent of Customer Service at Getnet

Source: [liveperson.com](https://www.liveperson.com/resources/success-stories/getnet-business-transformation/), captured 2026-10-24.

## Other companies using LivePerson

- [Betcris](https://www.usedby.ai/companies/betcris.md) — Confirmed
- [Bupa](https://www.usedby.ai/companies/bupa.md) — Confirmed
- [Conduent](https://www.usedby.ai/companies/conduent.md) — Confirmed
- [Frost Bank](https://www.usedby.ai/companies/frost-bank.md) — Confirmed
- [HSBC](https://www.usedby.ai/companies/hsbc.md) — Confirmed
- [KDDI](https://www.usedby.ai/companies/kddi.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 74% is printed word for word on the page, near the name of Getnet.
- Checked: the passage quoted above is copied word for word from the page, near the name of Getnet.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Getnet uses LivePerson. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/getnet-s-digital-business-transformation-csat-impr · How we check: https://www.usedby.ai/methodology