# How GetVocal AI uses Deepgram

**70%** deflection within three months (platform-level)

As published on [deepgram.com](https://deepgram.com/customers/getvocal-scales-governed-enterprise-voice-automation). Captured by usedby on 2026-10-02.

- Company: [GetVocal AI](https://www.usedby.ai/companies/getvocal-ai.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence.md)

## The use case: how GetVocal AI deploys Deepgram

GetVocal integrates Deepgram's real-time streaming speech-to-text at the front of its voice agent pipeline to transcribe English-language telephony calls for enterprise customers. It relies on Deepgram for accurate capture of names, numbers, dates, and IDs that drive downstream workflows.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and GetVocal AI, not ours.

> GetVocal integrated Deepgram’s real-time streaming speech-to-text into its voice pipeline to support production voice agents across customer deployments.

- **45%**: “45% more self-service resolutions”
- **31%**: “31% fewer live escalations”
- **23 markets**: “GetVocal now serves 23 markets and 100+ enterprise teams.”

> In voice AI, the entire customer experience hinges on the first 300 milliseconds. If STT mis-hears a booking number or a customer name, no amount of downstream LLM reasoning can save the interaction. That’s why we’re rigorous about who we put in the front of our pipeline, and why Deepgram earned that spot for English.
>
> Antonin Bertin, Co-Founder & CTO, GetVocal AI

Source: [deepgram.com](https://deepgram.com/customers/getvocal-scales-governed-enterprise-voice-automation), captured 2026-10-02.

## Deepgram users in Artificial Intelligence

- [Creovai](https://www.usedby.ai/companies/creovai.md) — Confirmed
- [Flowtica](https://www.usedby.ai/companies/flowtica.md) — Confirmed
- [Prem AI](https://www.usedby.ai/companies/prem-ai.md) — Confirmed
- [SigmaMind AI](https://www.usedby.ai/companies/sigmamind-ai.md) — Confirmed
- [Synthflow AI](https://www.usedby.ai/companies/synthflow-ai.md) — Confirmed
- [Cognigy](https://www.usedby.ai/companies/cognigy.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 70% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of GetVocal AI.
- Checked: GetVocal AI uses Deepgram. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/getvocal-ai-deepgram · How we check: https://www.usedby.ai/methodology